Customer Success Coach (Management)

TL;DR

Customer Success Coach (Management): Providing 1:1 professional coaching to senior leaders in customer success and experience with an accent on leadership development and career growth. Focus on guiding members through complex workplace challenges, improving communication, and identifying trackable professional goals.

Location: Must be based in the UK, Ireland, Belgium, France, the Netherlands, or Germany

Company

hirify.global is a coaching platform that partners experienced senior leaders with professionals to help them thrive in their careers.

What you will do

• Provide 1:1 virtual coaching sessions to members using the hirify.global platform.
• Help members identify and track professional goals and improve their leadership and communication skills.
• Participate in an immersive, ICF-certified coach training program to master the hirify.global Coaching Methodology.
• Communicate with members via email and chat between sessions to provide ongoing support.
• Collaborate with the hirify.global coaching community by sharing tools and insights to enhance overall practices.

Requirements

• Director, VP, or senior CS/CX leader with 20+ years of experience managing teams in the technology industry or tech-adjacent environments.
• Proven experience coaching individuals and a desire to transition leadership skills into professional coaching.
• Ability to dedicate 3–5 hours per week (min 12 hours/month) for a minimum of 24 months.
• High emotional intelligence and the ability to create a safe space for vulnerability.
• Must be based in the UK, Ireland, Belgium, France, the Netherlands, or Germany.
• Comfortable working within a fast-paced startup environment.

Nice to have

• Professional coaching certification.

Culture & Benefits

• Access to a rigorous ICF-certified coach training program (hirify.global Coaching 101).
• Fully remote work arrangement.
• Hourly pay supplemented by select engagement and community growth bonuses.
• Opportunity to expand professional impact and develop high-level coaching skills.

Hiring process

• Initial interview process to evaluate fit and experience.
• Successful candidates are either offered a spot in the monthly Coaching 101 training or added to a shortlist.
• Offers are extended based on immediate incoming member demand.