Jr. Supervisor - Pre30s (Auto Finance)

TL;DR

Jr. Supervisor - Pre30s (Auto Finance Servicing): Assisting management in overseeing the servicing department for auto loan collections with an accent on ensuring call coverage, compliance monitoring, staff coaching, and performance reviews. Focus on handling escalated customer issues, supervising collection activities, and optimizing team efficiency under pressure.

Location: Onsite at 300 S 4th St, Las Vegas, NV 89101, USA. Must be able to work flexible schedule including weekends, evenings, overtime; light travel required.

$22 USD per hour plus bonus potential

Company

The largest privately held auto finance company in the US, specializing in sub-prime automotive financing with over 21,000 dealer partners and $14.2B in assets.

What you will do

• Monitor live reports, call handling, and ensure department coverage for call volume and compliance.
• Conduct weekly/monthly audits, call scoring, performance reviews, and coaching sessions for underperformers.
• Coach agents on challenging calls, diffuse escalations, and provide lead support.
• Supervise 15+ employees: assign collections workloads, verify accounts, authorize repossessions/legal actions.
• Prepare schedules, issue instructions, resolve grievances, and generate composite reports.
• Interview, hire, train, appraise, and direct staff while maintaining confidentiality.

Requirements

• High School Diploma required; College Degree preferred.
• Minimum 2 years in Supervisor/Manager role with 5+ direct reports.
• Excellent organization, prioritization, judgment, interpersonal skills, and ability to work under pressure/deadlines.
• Strong communication: interpret policies, proper grammar/email etiquette, diffuse hostile callers.
• Develop/deliver training; maintain attendance and coaching logs.
• Flexible schedule: 8-hour shifts, overtime, weekends, evenings required.

Nice to have

• Bi-lingual (Spanish).

Culture & Benefits

• Medical, Dental, Vision, Life Insurance, FSA, 401K matching, Employee Stock Ownership.
• Wellness Program, Daily Team Exercises, Westlake University certifications, Career Path Opportunities.
• Paid Vacation, Sick Days, Holidays; Discounts on parks, movies, AT&T, Dell, Rental Cars.
• Employee Loan Assistance, Annual Flu Shots, Biometric Screenings, UKG Wallet.