Systems Support Administrator (Salesforce)

TL;DR

Systems Support Administrator (Salesforce): Provide operational and technical support to North America and Latin America Sales organizations ensuring Salesforce CPQ, OLM, and multiple instances run efficiently with an accent on process integrity, stability, and business processes. Focus on troubleshooting complex issues, configuring CPQ catalogs and pricing, supporting OLM orders and billing triggers, and ensuring data synchronization with ERP/Billing systems.

Location: Remotely based in British Columbia, Alberta, or Ontario, Canada

Salary: $90,800 - $113,500 (Canada)

Company

hirify.global shapes the future of communications, delivering innovative solutions to businesses and empowering developers worldwide.

What you will do

• Manage Salesforce user setup, roles, profiles, permissions, and security settings.
• Oversee case management, ensuring SLAs and response times are met.
• Maintain page layouts, workflows, validation rules, and approval processes.
• Troubleshoot and resolve CPQ and multi-instance Salesforce issues; serve as escalation point for advanced requests.
• Configure and maintain Salesforce CPQ including catalogs, pricing, discounting, and approvals.
• Support OLM processes for orders, renewals, cancellations, and billing triggers; ensure data sync with ERP/Billing systems.
• Collaborate with Sales Ops, Finance, IT, and Product teams; recommend automation and improvements; support UAT, deployments, and training.

Requirements

• 3+ years’ experience as a Salesforce Administrator (Sales Cloud)
• Salesforce Administrator certification (ADM-201)
• Strong expertise in Salesforce administration and configuration.
• Understanding of Salesforce data model, sharing rules, and security.
• Experience troubleshooting complex integrated system issues.

Nice to have

• Salesforce CPQ Specialist certification.
• Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.
• Knowledge of Apex, Flow, SOQL, and advanced automation.
• Strong analytical and problem-solving skills.
• Excellent communication skills for technical and non-technical audiences.

Culture & Benefits

• Remote-first work with strong culture of connection and global inclusion.
• Competitive pay, equity plan, corporate bonus.
• Generous time off, parental and wellness leave, healthcare, retirement savings.
• Approximately 5% travel for in-person connections.
• Opportunities for volunteering and community impact.