Associate Application Support Analyst

Location: Lexington, Massachusetts, United States; office and clinical research laboratory support required.

Salary: $70,400–$123,200 per year, plus potential bonus and long-term incentive compensation.

Company

hirify.global is a global pharmaceutical and healthcare company developing treatments for diabetes, obesity, and other serious chronic diseases.

What you will do

• Provide desk-side and subject matter expert support for employees, executives, laboratory users, and end-user IT services.
• Investigate and resolve incidents involving Windows systems, Microsoft 365, Active Directory, Azure, Exchange Online, VoIP, printers, mobile devices, and network equipment.
• Manage incidents and requests through an ITSM platform in line with service-level agreements and escalation procedures.
• Test and implement hardware, applications, desktop imaging, software packaging, configuration changes, and technical improvements.
• Support conference room audio-visual systems, create technical documentation, and train or mentor end users and new helpdesk technicians.
• Participate in IT projects, vendor coordination, mission-critical escalations, hardware decommissioning, and weekend on-call rotations.

Requirements

• Bachelor’s or associate degree in Computer Science, Software Engineering, or equivalent experience.
• At least 3 years of relevant experience, preferably in pharmaceutical or other regulated environments.
• Expertise with Microsoft operating systems, Active Directory, Azure, Office 365, Exchange Online, and hardware and software troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, routers, switches, enterprise antivirus, mobile device management, and software distribution tools.
• Strong customer service, communication, prioritization, root-cause analysis, project management, and training skills.
• Valid driver’s license required; occasional overnight travel and the ability to lift, move, stand, and walk for extended periods are required.

Nice to have

• ServiceNow experience.
• Experience with enterprise mobile device management and regulated pharmaceutical IT environments.

Culture & Benefits

• Global business environment with opportunities for continuous learning and personal development.
• Medical, dental, vision, life, and disability insurance.
• 401(k), flexible spending accounts, tuition reimbursement, employee assistance, and voluntary benefit programs.
• Sick time, flexible vacation, and parental leave policies.
• Company bonus eligibility and potential long-term incentive compensation or company vehicle depending on position level and company factors.