Account Manager - SMB (HRtech)

TL;DR

Account Manager (SMB/SaaS): Driving strategic growth through renewals, uplifts, and upsells for the SMB segment in the UK market with an accent on value-based selling and revenue expansion. Focus on owning a regional book of business, implementing scaled sales execution using AI tools, and partnering cross-functionally to maximize customer ROI.

Location: Hybrid (United Kingdom)

Company

hirify.global provides a modern, data-driven HR platform designed for mid-size businesses to connect, engage, and retain top talent.

What you will do

• Solely own and manage the regional SMB book of business, overseeing all upsell and cross-sell motions.
• Act as a strategic advisor to clients, identifying business challenges and uncovering growth opportunities.
• Develop and execute a territory plan to drive consistent growth and customer satisfaction.
• Utilize AI-driven tools like Gong, LinkedIn Sales Navigator, and ChatGPT to prioritize outreach and automate engagement at scale.
• Collaborate with Legal, Finance, Product, and Marketing teams to align on product positioning and contract execution.
• Advocate for SMB customers internally to drive product enhancements and innovations.

Requirements

• 2–5+ years of experience in SaaS sales, account management, or customer growth, preferably with an SMB book.
• Proven ability to independently own and grow a full book of business with minimal oversight.
• Expertise in consultative, value-based selling approaches (MEDDPICC experience highly preferred).
• Proficiency in Salesforce and AI-driven sales tools.
• Strong pipeline management, forecasting accuracy, and operational rigor.
• Must be based in the UK.

Culture & Benefits

• Company share options plan and pre-IPO equity.
• Annual health insurance cash allowance (£4,200) and vision allowance.
• Hybrid working model from day 1 with a £300 home office setup allowance.
• Temporary remote work from anywhere in the world available after 6 months of employment.
• Wellness benefits including an annual Headspace subscription.
• Pension scheme auto-enrolment from day 1 and "Bob balance days" (company-wide quarterly long weekends).