Customer Care L3 Engineer (Healthcare IT)

TL;DR

Customer Care L3 Engineer (Healthcare IT): Serve as the highest level of technical support for clients managing medical images, diagnose and resolve issues across imaging systems with an accent on PACS implementations, integrations, and healthcare standards. Focus on troubleshooting cloud/virtual/physical environments, root cause analysis, and collaborating on successful installations.

Location: Remote position located in Australia

Company

Developer of medical imaging technologies including AI solutions for radiologists and clinicians, managing millions of images yearly.

What you will do

• Serve as highest level technical support for hirify.global clients.
• Diagnose, troubleshoot, and resolve software issues in healthcare imaging systems.
• Implement software solutions in cloud, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third-party IT solutions.
• Document activities, contribute to knowledge base, and perform root cause analysis.
• Collaborate with project managers, engineers, and customers for installations and resolutions.
• Provide expert input in conferences, demos, or onsite engagements as needed.

Requirements

• Must be located in Australia for remote work
• 5+ years supporting or implementing PACS or similar Healthcare IT software
• Bachelor’s degree in Computer Science or related (or equivalent experience)
• Deep understanding of DICOM, HL7, IHE standards
• Hands-on systems administration: Windows Server, Active Directory, VMWare
• Technical knowledge in networking (TCP/IP, VPNs, NAT, VLAN), databases (SQL Server), scripting (Bash, PowerShell, Ruby/Perl, HTML/XML), tools (Wireshark, IIS, Apache, OpenSSL)
• Strong communication skills to explain technical concepts to non-technical users
• Pass drug test and background check

Culture & Benefits

• Competitive salary
• Company health, vision, dental insurance
• Paid holidays, vacation, sick time, personal days
• On-the-job training
• Respectful, friendly work environment in a growing company
• Work with dedicated team committed to integrity, hard work, service, and innovation