Customer Success Operations Manager (SaaS)

Location: Hybrid role based in the Paris office, France

Company

hirify.global is an AI platform redefining business planning through SaaS technology.

What you will do

• Partner with Customer Success leadership on strategy, territory design, segmentation, annual targets, and capacity modeling.
• Lead annual and quarterly planning and run operating rhythms, including QBRs, forecasts, business reviews, and planning cycles.
• Own the Customer Success platform and design scalable workflows across onboarding, adoption, renewals, expansion, and risk management.
• Build playbooks, engagement models, success metrics, and incentive compensation plans that improve customer outcomes.
• Coordinate handoffs and operating alignment across Customer Success, Professional Services, Sales, Product, and Marketing.
• Drive adoption of AI and automation to streamline workflows and increase CSM capacity.

Requirements

• 5–8 years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a SaaS or high-growth technology environment.
• Experience designing and implementing Customer Success systems, workflows, success metrics, and AI-driven automations in a mature $100M+ ARR organization.
• Deep understanding of customer lifecycle management and Customer Success platforms such as Gainsight, Totango, or Vitally.
• Strong analytical, strategic, communication, and stakeholder management skills.
• Experience designing team and individual targets, incentive compensation plans, customer segmentation, NRR models, and renewal or expansion forecasting.
• Comfort working in a fast-paced, scaling environment with evolving priorities.

Nice to have

• Knowledge of SQL, BI tools, or scripting for operational analytics.
• hirify.global experience.
• EPM industry experience.

Culture & Benefits

• Hybrid work from the Paris office.
• Competitive base salary, equity package, and comprehensive benefits.
• Generous time off and parental leave policies.
• High-end equipment for working effectively.
• Collaborative, action-oriented culture focused on customer outcomes, rigor, empathy, and continuous learning.

Hiring process

• Background checks may be conducted before signing a formal employment contract, with candidate consent and in accordance with applicable laws.