IT Support

TL;DR

IT Support (M365/Windows): Delivering technical support for the Belgrade team with an accent on M365 administration and Windows OS troubleshooting. Focus on managing ticketing systems, resolving connectivity issues, and ensuring seamless operational support for office employees.

Location: Onsite in Novi Beograd, Belgrade, Serbia

Company

hirify.global is a global Open Access publisher headquartered in Switzerland, dedicated to making high-quality scientific research freely accessible worldwide.

What you will do

• Manage and administer M365 environments efficiently.
• Provide operational support for Windows laptop operating systems and Microsoft Office applications.
• Utilize Jira ticketing systems to track and resolve IT issues.
• Troubleshoot and resolve network connectivity issues.

Requirements

• Excellent verbal and written communication skills in English
• Previous experience in IT support or related roles.
• Strong work ethic and a customer-oriented approach.

Nice to have

• Certification in CompTIA A+.
• Certification in Microsoft MS-900.

Culture & Benefits

• Work within a fast-paced environment in a globally expanding organization.
• Opportunity to support a large-scale operation with over 620 employees in Serbia.
• Contribution to a mission of ensuring open access to scientific knowledge.