Healthcare Virtual Assistant (Medical)

TL;DR

Healthcare Virtual Assistant (Medical): Managing administrative and patient-facing operations for an Australian healthcare practice with an accent on appointment coordination, patient communication, and record management. Focus on maintaining high professionalism, empathetic patient interaction, and strict data confidentiality.

Location: Must be based in the Philippines. Work schedule aligns with AU business hours (approx. 9 AM - 5 PM, Monday to Friday).

Salary: $2,000 - $2,400 AUD / Monthly

Company

hirify.global is a recruitment firm that helps Australian companies hire top remote talent in the Philippines.

What you will do

• Manage inbound and outbound patient calls and inquiries via email, chat, and SMS with a professional and empathetic approach.
• Coordinate patient scheduling, including booking, rescheduling, and confirming appointments.
• Maintain and update patient records accurately in the clinic’s CRM, EMR, or scheduling systems.
• Handle general administrative tasks such as data entry, document management, and reporting.
• Support billing inquiries, insurance verification, and referrals as required.
• Ensure strict confidentiality and compliance with patient data privacy requirements.

Requirements

• Previous experience as a Medical VA, Healthcare Admin Assistant, or in a healthcare customer support role.
• Excellent spoken and written English communication skills.
• Professional, calm, and empathetic demeanor when interacting with patients.
• Proven problem-solving skills and ability to work independently.
• High attention to detail and strong organizational skills.
• Must be based in the Philippines.

Culture & Benefits

• 100% remote work-from-home arrangement.
• Direct engagement with the client as an independent contractor.
• Opportunity to build a long-term career in an international healthcare business.
• Potential for growth into leadership and system ownership over time.
• Flexibility in time management while aligning with AU business hours.