Clinical Services Coordinator (Medtech)

TL;DR

Clinical Services Coordinator (Medtech): Managing daily telehealth operations and booking integrity for a fast-growing healthcare platform with an accent on practitioner support and clinical workflow coordination. Focus on maintaining system accuracy, resolving operational disruptions, and ensuring high-quality service delivery for patients and clinicians.

Location: Must be based in Australia (Sydney)

Company

hirify.global is a leading Australian medtech company redefining hybrid healthcare by empowering clinicians with technology, compliance, and operational support.

What you will do

• Manage daily integrity of the Acuity booking system, including reconciliation and appointment scheduling.
• Serve as the primary point of contact for practitioner operational queries and issue triage.
• Coordinate patient and service workflows, including pathology result filing and clinical review follow-ups.
• Maintain administrative accuracy across operational tools like Halaxy and clinical templates.
• Document and update standard operating procedures and practitioner resources.
• Provide backup support for training administration and onboarding logistics.

Requirements

• Must be based in Australia with the ability to work remotely from Sydney.
• 1–3 years of experience in coordination, administration, or operations within healthcare or high-volume booking environments.
• Proficiency with booking platforms like Acuity and practice management tools like Halaxy.
• Strong technical skills in Google Workspace and Slack.
• Excellent written communication skills for professional practitioner and patient interaction.
• High attention to detail and ability to manage multiple moving parts simultaneously.

Culture & Benefits

• Remote-first culture with flexible work arrangements and travel policy.
• Comprehensive mental health support including unlimited therapy via EAP.
• Generous parental leave support for primary and secondary carers.
• Wellness days and staff perks including skincare and healthcare discounts.
• Opportunities for professional growth as the company scales.