Senior Principal Customer Engineer (AI/ML)

TL;DR

Senior Principal Customer Engineer (AI/ML): Shaping multi-year technology roadmaps and enterprise decisioning strategies for hirify.global's global analytics platforms with an accent on scalable solution architectures and commercial growth. Focus on aligning C-suite stakeholders, designing reference architectures for fraud and risk optimization, and influencing the long-term product roadmap.

Location: Work from Home, United States

Salary: $119,000 – $187,000

Company

hirify.global is a leading global analytics software company specializing in big data, AI, and ML to help businesses make better decisions in credit scoring and fraud detection.

What you will do

• Act as a strategic trusted advisor to VP and C-suite stakeholders, shaping multi-year technology roadmaps.
• Lead high-complexity engagements across architecture, operating models, and commercial outcomes.
• Influence hirify.global platform roadmaps by defining investment themes, product direction, and reusable architectures.
• Establish thought leadership in AI/ML, analytics, and fraud detection via industry forums and executive content.
• Govern escalation strategies and incident management for a portfolio of strategic accounts.
• Mentor and coach Principal and Senior Customer Engineers to raise the technical bar across the organization.

Requirements

• Must be based in the United States.
• Extensive experience as a principal or staff-level IC advising senior executives on platform strategy in enterprise environments.
• Proven track record of designing roadmaps that directly drive ARR expansion and product adoption.
• Demonstrated ability to influence architectural standards across various segments, industries, or regions.
• Experience leading enterprise-scale change management, including cloud migrations and regulatory compliance.
• Ability to align cross-functional teams (Sales, Product, Engineering, Partners) around unified strategic outcomes.

Culture & Benefits

• Inclusive culture based on ownership, customer delight, and mutual respect.
• Highly competitive compensation and rewards programs.
• People-first work environment prioritizing work-life balance.
• Opportunities for professional development through valuable learning experiences.
• Employee resource groups and social events to promote interaction and camaraderie.