Account Manager Trainer & Enablement Specialist (SaaS)

TL;DR

Account Manager Trainer & Enablement Specialist (SaaS): Creating and delivering a comprehensive training program for the Account Management team with an accent on curriculum development, AI-powered workflow tools, and client strategy. Focus on building onboarding modules from scratch, coaching AMs on AI tool integration, and establishing a repeatable framework for campaign builds.

Location: Remote (Global), excluding Canada. Must be prepared to work standard business hours on Pacific Time.

Company

A high-growth SaaS technology company providing digital marketing solutions targeted at small businesses.

What you will do

• Build and maintain training modules covering campaign strategy, client asset creation, and AI-powered workflow tools.
• Develop playbooks, reference guides, and assessments to track learning and readiness of Account Managers.
• Lead onboarding training for all new Account Manager hires and run ongoing skill development sessions.
• Partner with Account Directors to identify skill gaps and prioritize critical training topics.
• Coach AMs on using AI tools like ChatGPT and Claude to produce higher-quality client assets faster.
• Develop a repeatable framework for AMs to follow during strategy and campaign builds.

Requirements

• Experience in customer success, digital marketing, or account management.
• Background in training, coaching, or L&D, specifically in curriculum building.
• Proficiency and comfort with AI tools (ChatGPT, Claude, etc.) and ability to teach others.
• Fluent English proficiency for servicing clients primarily based in the US and Canada.
• Ability to work standard business hours on Pacific Time.
• Strong organizational skills and ability to build structure in an ambiguous environment.

Culture & Benefits

• 100% remote position allowing you to work from home anywhere in the world.
• High-growth environment with a global, multi-cultural workforce.
• Comprehensive training program and regular performance reviews.
• Competitive compensation, referral incentives, and bonuses.
• Significant discounts on company products for personal business use.