IOC Specialist / Service Desk

TL;DR

IOC Specialist (Service Desk): Monitoring infrastructure and resolving incidents in a fast-paced environment with an accent on alert analysis, incident classification, and system operations. Focus on operating Windows/Linux systems, network devices, IT services, and responding to security incidents while following SLA and ITSM processes.

Location: On-site, Mason/Cincinnati, OH, USA. Schedule: Wednesday to Saturday, 7:00am – 5:00pm EST.

Company

Managed Services provider offering IT infrastructure monitoring and support.

What you will do

• Analyze and verify monitoring alerts for incident identification, classification, and prioritization.
• Create, improve, and maintain monitoring alerts using data correlation.
• Operate and maintain Windows Desktop/Server, Linux, network devices (switches, routers, firewalls, IDS/IPS).
• Manage IT services including Active Directory, file systems, antivirus, backups.
• Respond to security incidents and investigations in collaboration with customers and IT providers, adhering to SLA and ITSM.

Requirements

• Fluent English (verbal and written).
• 1+ year experience in customer service monitoring operations.
• Good understanding of network fundamentals and internet protocols.
• ITSM foundation training required; Bachelor’s degree preferred.
• Strong investigative, analytical, technical, and communication skills.
• Proficiency with Microsoft Office Suite.

Culture & Benefits

• Fast-paced collaborative environment.
• Customer-focused with emphasis on managing expectations and SLAs.
• Non-exempt hourly position.