Customer Success Executive (HR Tech)

TL;DR

Customer Success Executive (HR Tech): Managing a portfolio of international SME customers for a European payroll and HR service provider with an accent on relationship management, service excellence, and account growth. Focus on driving adoption of HR solutions, coordinating complex cross-border deliveries, and identifying upsell opportunities.

Location: Hybrid (Europe)

Company

hirify.global is a leading European provider of Payroll & HR services with global reach.

What you will do

• Manage a portfolio of 50+ international SME customers, acting as the primary trusted point of contact.
• Drive adoption of the MySP platform through customer training and ongoing support.
• Collaborate with stakeholders across 26 countries to ensure seamless service delivery and legislative compliance.
• Identify and execute upsell and cross-sell opportunities to expand business within existing accounts.
• Lead annual check-in calls and manage NPS detractors to maintain high customer satisfaction.
• Coordinate tax year-end activities and ensure strict adherence to GDPR compliance.

Requirements

• 1-3 years of experience in customer service, account management, or customer success.
• Proven ability to manage international customer relationships across diverse teams.
• Fluency in English is required; additional languages are a plus.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Practical experience using Lean tools (e.g., Huddle Boards, Problem Solving).
• Must be able to work in a hybrid model near hirify.global office locations.

Culture & Benefits

• Comprehensive training, development programs, and an individual development plan.
• Flexible working schedule and reduced summer hours (36h/week for 4 weeks in July/August).
• 100% covered private medical insurance.
• 25 vacation days plus 18 hours for personal matters.
• EU-based "Workation" (possibility to work from any hirify.global location for 4 weeks per year).
• Equipment provided and Edenred flexible retribution options (meal/transport vouchers).