Head Of Customer Activation (SaaS)

TL;DR

Head of Customer Activation (SaaS): Architecting the customer activation engine to minimize time-to-value and maximize product adoption with an accent on mathematical modeling and operational optimization. Focus on building predictive churn models, optimizing the onboarding funnel, and translating user data into product roadmap priorities.

Location: New York, NY (4 days a week onsite)

Salary: $200k - 250k plus equity and benefits

Company

hirify.global is building the next generation of the internet: the Offline-to-Online ecosystem connecting the physical world to the digital world instantly.

What you will do

• Design and own the end-to-end activation framework for enterprise and growth segments.
• Apply operations research and mathematical modeling to identify and fix onboarding bottlenecks.
• Act as the "Voice of the Customer" to drive empathetic product improvements.
• Partner with Data Science to create predictive churn models based on activation signals.
• Collaborate with Sales, Product, and Engineering to align real-world feedback with the roadmap.
• Develop playbooks and automation to scale high-touch enterprise account activation.

Requirements

• Master’s or PhD in Operations Research, Industrial Engineering, Management Science, or a related field.
• 8+ years of experience in Customer Success, Professional Services, or Operations.
• 3+ years of leadership experience in a high-growth SaaS or Tech environment.
• Proficiency in SQL and BI tools such as Looker.
• Experience with CRM automation, specifically Hubspot administration.
• Must be based in New York, NY for 4-5 days a week onsite work

Culture & Benefits

• Opportunity to define a new category at the intersection of offline and online identity.
• Direct impact on experiences touching millions of consumers for global brands.
• Work with an elite team of high-caliber operators from world-class companies.
• High ownership with C-level visibility and board-level impact.
• Competitive compensation package including equity and benefits.