Technical Support Engineer (IoT)

TL;DR

Technical Support Engineer (Ambient IoT): Deep-dive investigation and resolution of technical issues across hardware, firmware, and cloud software in hirify.global’s IoT ecosystem with an accent on system-wide troubleshooting, customer support, and proactive monitoring. Focus on root-cause analysis using SQL and Databricks, incident response via Grafana, and collaboration with R&D on product improvements.

Dallas (#LI-Hybrid)

Company

hirify.global develops self-powered IoT stickers that harvest RF energy, bringing connectivity to everyday products for major consumer, retail, food, and pharmaceutical companies.

What you will do

• Own full lifecycle of customer technical issues, from report to root-cause resolution.
• Troubleshoot across stack: Pixels, gateways, mobile bridges, and cloud data processing.
• Monitor system health with Grafana, respond to alerts and anomalies.
• Perform data investigations using SQL and Databricks to identify patterns or failures.
• Manage communications and documentation in Salesforce.
• Collaborate with R&D on bugs and roadmap contributions; develop runbooks and knowledge base.
• Participate in on-call rotation for critical incidents.

Requirements

• Bachelor's degree in related field or equivalent certifications/experience.
• Proven experience in technical, customer-facing role.
• Ability to troubleshoot complex hardware-software systems.
• Hands-on proficiency with SQL; experience with Databricks or similar.
• Strong technical communication skills.
• Operate independently in fast-paced environment.

Nice to have

• Experience supporting IoT, hardware, or embedded products.
• Familiarity with RF, wireless, or sensor systems.
• Work with CRM/ticketing (Salesforce, Zendesk, Jira).
• Exposure to cloud systems, APIs, data pipelines.
• On-call or incident response experience.