Director, Product Engineer (AI)

TL;DR

Director, Product Engineer (AI): Design and build the internal platform enabling non-engineers to create, deploy, and manage AI-powered apps and agents with an accent on builder experience, agent infrastructure, and cross-system integrations. Focus on implementing quality controls, governance, monitoring, and driving adoption across business units.

Location: Hybrid in New York, NY. Must be authorized to work in the US (no sponsorship)

Salary: $220,000 - $265,000

Company

Ecommerce logistics company building customer-centric delivery and returns experience for the modern era.

What you will do

• Design and ship the builder experience platform for non-engineers to build and deploy governed AI agents and internal apps.
• Create secure agent infrastructure including context management, memory, tool access, quality controls, and test suites.
• Build connectors and integrations with NetSuite, Salesforce, and internal systems for cross-business operations.
• Implement monitoring, fallback logic, documentation, and guardrails for reliable, trustworthy AI systems.
• Partner with leaders in Transportation, CX, Ops, and Marketing to identify automation opportunities and ship adopted systems.

Requirements

• 4+ years building and shipping production systems, automation, or internal developer/builder tools
• Deep experience with LLM-powered workflows, prompt engineering, and agent frameworks (Claude, OpenAI, open-source)
• Ability to build with AI-assisted development tools (Claude Code, Cursor, Copilot)
• Strong product instincts connecting technical work to business outcomes
• Comfort in high-ambiguity environments with bias toward shipping and iterating
• Experience designing platforms or tools for non-technical users

Nice to have

• Background in logistics, transportation, or marketplace platforms
• Experience building secure agent infrastructure (sandboxing, access controls, context/memory)
• Familiarity with open agent ecosystems (e.g., OpenClaw)
• Track record at early-stage or high-growth startups

Culture & Benefits

• Competitive equity package, comprehensive medical, dental, vision coverage
• 401k and generous PTO
• Value-driven culture: Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count
• Investment in high-performers and growth opportunities