Behavioral Health Contact Center Coach (Healthcare)

TL;DR

Behavioral Health Contact Center Coach (Healthcare): Providing evidence-based coaching and mental health support to US service members and veterans with an accent on crisis intervention and care coordination. Focus on delivering personalized support via multiple channels and managing clinical triage for high-risk populations.

Location: Remote (USA)

Company

hirify.global is an SDVOSB services company specializing in AI, automation, and data transformation for the healthcare and life sciences sectors, serving both commercial and government clients.

What you will do

• Deliver personalized, evidence-based coaching via phone, video, text, or email to address service member needs.
• Manage acute stress and disengagement risks for veterans and active duty members.
• Maintain structured documentation aligned with program objectives and performance requirements.
• Coordinate warm handoffs with Contact Center Specialists and activate escalation protocols for safety concerns.

Requirements

• Master's degree in a mental health-related field.
• Valid license as a mental health professional (Social Work, Psychology, Marriage and Family Therapy, or Behavioral Health Counseling).
• Clinical experience in triage, care management, motivational interviewing, and crisis counseling.
• Experience working with military service members and veterans regarding mental health.

Nice to have

• Minimum of three years of experience delivering in-person patient care.

Culture & Benefits

• Entrepreneurial environment encouraged by 10 Guiding Principles.
• Fast-paced work culture where no two days are the same.
• Commitment to equal opportunity and non-discrimination in all employment practices.