Recoveries Handler

TL;DR

Recoveries Handler (Motor Insurance): Take end-to-end ownership of non-fault motor insurance claims, recovering costs from third parties with an accent on liability assessment, commercial decision-making, and supplier negotiation. Focus on maximising recoveries, minimising costs, and progressing claims compliantly while balancing customer fairness.

Location: Liverpool, UK. Hybrid working options available. Monday–Friday, 9:00am–5:30pm (37.5 hours/week).

Salary: £26,938 – £28,648 per annum, plus up to £1,500 annual performance-related bonus (eligible after probation).

Company

Part of hirify.global, a national UK insurance leader with over 40 years of expertise, 1,700+ employees, and £750 million in policies written in 2024.

What you will do

• Manage non-fault repair, recovery, and uninsured loss claims from start to finish, assessing liability and financials.
• Make commercial decisions to maximise recoveries, negotiate subrogated outlays, and process payments within authority.
• Engage with suppliers, solicitors, partners, and handle inbound calls from customers and third parties.
• Maintain accurate records, reserves, and drive continuous improvement through insights and collaboration.

Requirements

• Call centre experience essential.
• Good understanding of motor insurance, non-fault processes, liability, subrogation, and regulatory awareness.
• Strong negotiation, analytical skills, attention to detail, and ability to manage pressure and deadlines.
• Visa: At least one year remaining on Graduate or Post-Study Work visa; no sponsorship offered.

Culture & Benefits

• Up to 35 days’ holiday including bank holidays, with buy/sell options.
• 24/7 mental health support, free counselling, and flexible benefits like early salary access.
• Hybrid working, career development through training, leadership programs, recognition awards, and social events.
• Commitment to inclusivity: Mindful Employer, Disability Confident, Menopause Friendly, Armed Forces support, Great Place to Work awards.