Sales Administrator

TL;DR

Sales Administrator (Travel Insurance): Supporting the customer journey by handling correspondence, documentation, and sales administration with an accent on accuracy, compliance, and professional communication. Focus on managing email and live chat enquiries, issuing policy documents and amendments, and supporting sales follow-ups.

Location: Cardiff (Office-based)

Salary: £24,800 – £25,000 per annum

Company

Travel insurance sales and customer service provider with a focus on UK leisure travel.

What you will do

• Manage outgoing postal and email correspondence for UK leisure travel sales support customers
• Respond to customer enquiries via email and live chat in a timely and compliant manner
• Issue insurance documentation including policy documents, amendments, payment confirmations, renewals, and follow-ups
• Provide policy quotes via email or post and support follow-ups on incomplete sales
• Maintain accurate customer records across multiple systems and ensure data protection compliance
• Handle inbound and outbound calls during busy periods and escalate complex cases

Requirements

• Previous experience in administration, customer service, or insurance-based role
• Excellent written communication skills with strong attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Confidence using email, case management systems, and Microsoft Office (Word, Outlook, Excel)
• Office-based in Cardiff

Nice to have

• Experience within travel insurance, financial services, or insurance sales
• Knowledge of travel insurance products and terminology
• Experience balancing written casework with customer calls

Culture & Benefits

• Stable office-based role with consistent weekday hours (Monday to Friday, 37.5 hours per week)
• Supportive team environment with full role-specific training
• Opportunity to develop experience within travel insurance and financial services