SW Support Analyst II

TL;DR

SW Support Analyst II (ATM Software): Investigating and resolving moderately complex software issues for global customers with an accent on troubleshooting, bug identification, and product advisory. Focus on reproducing issues in test environments, software configuration, and cross-functional collaboration for resolution.

Location: Dundee, GBR

Company

Leader in expanding financial access, optimizing branches and self-service for financial institutions and retailers worldwide.

What you will do

• Investigate and resolve moderately complex software issues.
• Identify, confirm, and document product bugs.
• Reproduce customer-reported issues in test environments.
• Advise customers on product usage and best practices.
• Assist with software configuration and optimization.
• Collaborate with engineering teams to drive issue resolution.
• Follow structured support processes for consistent service delivery.

Requirements

• Bachelor's degree in computer science, software engineering, electronics, information systems, or related field.
• Solid understanding of software systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Process-oriented mindset with attention to detail.
• Proactive, solution-oriented approach.

Nice to have

• Exposure to ATM/ITM operations and technologies.
• Client/Server technologies experience.
• Microsoft Windows technologies.

Culture & Benefits

• Work with cutting-edge proprietary software used worldwide.
• Supportive, growth-oriented team environment.
• Structured onboarding, ongoing training, and career development.
• Competitive base salary and regional benefits.
• Strong work/family programs.