Senior Customer Success Partner (Technology)

TL;DR

Senior Customer Success Partner (Technology): Managing enterprise-level accounts within the technology vertical to grow revenue and maintain strategic partnerships with an accent on account planning and solution penetration. Focus on developing strategic account plans, analyzing competitive threats, and driving product adoption across Global 500 brands.

Location: Remote (Must be located in the United States)

Salary: $90,000–$110,000 base annually

Company

Leading provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands.

What you will do

• Develop and execute strategic account management plans for high-value technology vertical clients.
• Drive revenue growth through upselling and cross-selling hirify.global products and solutions.
• Manage C-level relationships and deliver quarterly and annual business reviews.
• Collaborate with cross-functional teams to ensure service levels are maintained and business problems are resolved.
• Handle contractual documentation, including MSAs, SOWs, and RFP responses.
• Analyze market trends and competitor offerings to articulate FA's unique value proposition.

Requirements

• Bachelor's Degree (MBA preferred).
• 5+ years of experience in sales account management for strategic national or global accounts.
• Proven track record of managing C-level relationships.
• Proficiency in MS Office (Word, PowerPoint, Excel).
• Must be located in the United States.
• Ability to travel up to 20% for client needs.

Nice to have

• Experience with Looker Analytics and PowerBI.
• Familiarity with Salesforce for client tracking.

Culture & Benefits

• 100% remote work arrangement with occasional business travel.
• Comprehensive Medical, Vision, and Dental benefit plans.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive Paid Time Off (PTO) and 9 paid company holidays.
• Access to professional growth opportunities and a supportive leadership team.