Support Specialist (German)

TL;DR

Support Specialist (Cyber Protection): Providing technical support and troubleshooting for software-related inquiries with an accent on technical resolution and customer satisfaction. Focus on analyzing complex software issues and coordinating with internal expert teams to ensure rapid problem resolution.

Location: Serbia

Company

hirify.global is a global leader in AI-powered cyber protection, providing an integrated platform for operations management, cybersecurity, and data protection.

What you will do

• Provide technical support, configuration, and troubleshooting of software via email, phone, and chat.
• Act as a liaison between customers and internal expert teams to resolve complex technical questions.
• Manage and document customer issues using a ticketing system to ensure proper follow-up.
• Provide timely and accurate status updates to customers and internal stakeholders.
• Educate customers on procedural guidelines to ensure complete technical solutions.

Requirements

• Fluent German and English (minimum Upper Intermediate/B2).
• Must be based in Serbia.
• Ability to analyze technical issues and convey complex information effectively.
• Prior call center experience in technical support, preferably within Hosting or Managed Service Provider (MSP) businesses.
• Exceptional customer service approach and strong analytical skills.

Culture & Benefits

• Environment centered on innovation, accountability, and high impact.
• Opportunity to work within a high-growth, fast-paced global "A-Team".
• Corporate culture that encourages bold thinking and ownership of outcomes.
• Equal opportunity employment regardless of background.

Hiring process

• Interviews are conducted without the use of AI tools or external assistance to assess authentic skills.
• All offers are contingent upon successful criminal, education, and identity background checks.