Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Providing technical assistance to Customer Engineers to resolve hardware and software issues in retail and financial environments with an accent on problem diagnosis and escalation management. Focus on troubleshooting Windows-based systems, network protocols, and specialized ATM hardware to ensure system availability.

Location: Hybrid in Belgrade, Serbia

Company

hirify.global is a global leader in expanding financial access, optimizing branch operations and self-service availability for financial institutions and retailers.

What you will do

• Provide technical support to Customer Engineers onsite at customer locations for problem identification and resolution.
• Perform analysis and diagnosis of technical issues using internal Knowledge Systems.
• Manage the escalation process to deeper-level support centers when solutions are not readily available.
• Maintain ownership of all escalated issues until full resolution is achieved.
• Coordinate with Service Coordinators and the ATM Management Center to provide technical details and part numbers.
• Contribute updates and input to the company's Knowledge Systems.

Requirements

• Location: Must be based in Belgrade, Serbia (hybrid model).
• English: Fluency in both oral and written English is a must.
• Prior work experience in a technical or customer support role, ideally within the Retail & Financial sector.
• Working knowledge of Windows OS (XP, 7, 10) and networking technology (TCP/IP).
• High level of knowledge regarding PC hardware (printers, scanners, modems, network cards).
• Tertiary qualification in Engineering or a related field from a University or College is preferred.

Nice to have

• Experience as a field-based customer engineer supporting PC and financial systems.
• Knowledge of specific retail equipment (7350, 7348, 7988, 7197) and ATMs (5886, 6634, 7671).

Culture & Benefits

• Private health, life, accident, and disability insurance.
• Baby bonus and dedicated wellbeing resources.
• Employee referral bonus program.
• Numerous opportunities for internal career pathing and advancement.
• Exclusive discounts at hirify.global partner companies.