Operations Controller Team Leader (Finance)

TL;DR

Operations Controller Team Leader (Finance): Ensuring operational excellence and financial accuracy across the department with an accent on financial validations, provider payments, and team leadership. Focus on overseeing auditing processes, managing escalations, and ensuring compliance with FCA standards.

Salary: £30,000 – £34,200 per annum

Company

hirify.global (IMG) is a global provider of medical assistance and insurance services.

What you will do

• Lead and support the Operational Support and Provider Overflow team, providing technical guidance and coaching.
• Oversee financial validations, approve provider payments, and manage client billing queries.
• Audit staff reserve entries and cost lines to ensure financial accuracy and timeliness.
• Manage departmental escalations and ensure adherence to SLAs and KPIs.
• Maintain compliance with company policies and regulatory standards, including FCA requirements.
• Collaborate with Finance and external providers to resolve payment and fee-related issues.

Requirements

• Minimum 5 years of experience in an operational or financial leadership role.
• Strong expertise in managing financial data, performing validations, and auditing.
• Proven ability to manage performance metrics and drive operational improvements.
• Exceptional numerical skills and high attention to detail.
• Strong communication skills for effective collaboration in remote environments.
• Experience in training and developing teams.

Nice to have

• Experience in insurance or compliance-driven environments.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience managing VIP stakeholders or underwriters.

Culture & Benefits

• Competitive salary of £30,000 – £34,200.
• Opportunity to hold a critical leadership and governance role.
• Professional and highly collaborative regulated work environment.
• Supportive culture focused on fairness, development, and continuous improvement.