Health Policy Administrator (Maternity Cover)

TL;DR

Health Policy Administrator (Maternity Cover): Provide end-to-end administrative support for International Private Medical Insurance (IPMI) policies with an accent on policy lifecycle management, customer enquiries, and team collaboration. Focus on handling quotations, renewals, amendments, payments, and ensuring compliance and accuracy.

Location: Cardiff (Hybrid – 2 days per week in the office)

Company

hirify.global is a provider of international private medical insurance services.

What you will do

• Provide end-to-end administrative support across the full policy lifecycle, including quotations, new business, renewals, amendments, fulfilment, and cancellations
• Manage and respond to policy-related enquiries via phone, email, live chat, WhatsApp, and web chat
• Action incoming policy administration emails within service levels, ensuring accuracy and compliance
• Issue policy documentation accurately and promptly
• Support Finance with premium payments and Claims with policy queries
• Maintain records, escalate complex issues, and collaborate across teams

Requirements

• Strong administrative or customer service experience
• Confident using Microsoft Office 365 (Outlook, Word, Excel)
• Excellent written and verbal communication skills
• High levels of accuracy and attention to detail
• Ability to manage multiple tasks, prioritise, and work under pressure

Nice to have

• Experience within private medical insurance, underwriting, or policy administration
• Familiarity with customer-facing roles involving phones and digital channels

Culture & Benefits

• Hybrid working with 2 days per week in Cardiff office
• Structured training and ongoing support
• Opportunity to gain experience in international private medical insurance
• Collaborative and professional working environment