Past Results Administrator

TL;DR

Past Results Administrator: Delivering accurate and timely processing of past results requests, verifications, personal identity services, and subject access requests with an accent on data integrity, regulatory compliance, and customer service. Focus on managing multiple priorities under deadlines, collaborating with internal teams, and ensuring Ofqual-regulated service level agreements are met.

Location: Hybrid (minimum 2 days per week in the Manchester office)

Salary: £24,000 to £26,000

Company

hirify.global is the largest provider of academic qualifications in the UK, marking over 10 million exam papers each year as an independent charity advancing education.

What you will do

• Process Past Results-related requests accurately across services like verifications, personal identity, and subject access requests
• Manage requests compliantly within regulated service level agreements while maintaining data accuracy
• Deliver high-quality customer service via CRM, email, phone, and in-person interactions
• Collaborate with teams like Customer Services, Print and Logistics, GDPR, and Exams Integrity
• Contribute to continuous improvement, process efficiency, and compliance with policies
• Use systems like Microsoft Office, CRM databases, and reporting tools to meet delivery targets

Requirements

• Location: Hybrid with minimum 2 days per week in Manchester office, increasing during peak periods
• Experience in office environment and administrative tasks
• Strong attention to detail for reviewing and checking documentation at pace
• Clear professional communication, written and verbal, with customers and colleagues
• Ability to manage multiple priorities and adapt to changing requirements
• Proficiency in Microsoft Office (Outlook, Word, Excel) and openness to new systems like CRM

Culture & Benefits

• Supportive team culture valuing professionalism, flexibility, and personal responsibility
• Hybrid working with clear expectations and support during peak periods
• Opportunities for continuous improvement and skill development
• Meaningful work supporting learners and centres in education and employment progression
• Exposure to wide customer delivery environment within hirify.global
• Commitment to diversity, equity, inclusion, and reasonable adjustments

Hiring process

• Submit CV and cover letter by 23:59 on Sunday 26 April
• Interviews in Manchester office from Friday 01 to Thursday 07 May