AI Product Manager (Conversational Commerce)

TL;DR

AI Product Manager (Conversational Commerce): Owning the evaluation, quality, and safe deployment of LLM-powered agentic systems for a conversational commerce platform with an accent on AI evaluation strategies and model safety. Focus on defining quality metrics, establishing guardrails, and making critical go/no-go decisions for production AI changes.

Location: Hybrid in London

Company

hirify.global is an industry leader in AI-powered solutions specializing in enhancing customer engagement, operational efficiency, and revenue growth for retailers and brands.

What you will do

• Drive the evolution of AI capabilities and the multi-agent framework within the Conversational Commerce platform.
• Define and own the AI evaluation strategy, including success metrics, experiments, and tracking quality markers like hallucinations and latency.
• Establish and evolve LLM safety guardrails, grounding strategies, and escalation paths to ensure reliable AI behavior.
• Own critical go/no-go decisions regarding the shipping, rollback, or iteration of AI-driven changes.
• Lead continuous product discovery through customer research and usage analysis to translate AI strategy into prioritized backlogs.

Requirements

• 4–7+ years of experience in Product Management, Applied AI, or ML-adjacent roles.
• Hands-on experience shipping LLM-powered systems in production.
• Strong understanding of LLM failure modes, evaluation techniques, and mitigation strategies.
• Ability to make technical trade-offs across capability, cost, latency, and risk.
• Confident communication skills for collaborating across technical and non-technical teams.