Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Supporting and growing client partnerships by bridging customer support, account growth, and retention with an accent on upselling and revenue expansion. Focus on monitoring customer health, conducting business reviews, and identifying cross-sell opportunities to drive long-term satisfaction.

Location: Remote

Company

hirify.global is a growing, fast-moving team focused on delivering measurable results for clients through its specialized solutions.

What you will do

• Build and maintain strong relationships as the primary point of contact for customers post-sale.
• Ensure successful customer onboarding and continuous value realization from services.
• Monitor customer health and proactively address risks to drive long-term retention.
• Identify and execute upsell and cross-sell opportunities to expand accounts and increase revenue.
• Gather customer feedback and advocate for client needs to internal product and leadership teams.
• Maintain accurate engagement notes and track success metrics within CRM systems.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Client Services.
• Strong sales-driven mindset and ability to identify account expansion opportunities.
• Demonstrated ability to manage client relationships and drive retention.
• Strong communication and presentation skills.
• Comfortable working with CRM tools and customer success platforms.

Nice to have

• Experience in SaaS, lead generation, or sales development environments.
• Previous experience collaborating closely with sales teams or revenue operations.
• Proven track record of upselling or expanding client accounts.

Culture & Benefits

• Opportunity to directly impact customer success and company revenue growth.
• Collaborative environment where customer insights directly drive product strategy.
• Fast-paced, growth-oriented team culture.