IT Support Associate (German)

TL;DR

IT Support Associate (Customer Support): Providing first-level technical assistance to pharmaceutical clients via phone and email with an accent on issue resolution and precise ticket documentation. Focus on maintaining high customer satisfaction and efficient escalation of complex technical problems to Level 2 teams.

Location: Hybrid (Budapest, Hungary)

Company

hirify.global is an AI Builder and technology services provider helping enterprises realize value through full-stack AI solutions.

What you will do

• Act as the first point of contact for customers to resolve technical issues.
• Handle end-user queries through phone, email, and web tools.
• Log and administer calls accurately using ticketing tools.
• Escalate unresolved issues to competent Level 2 support teams.
• Follow up on ongoing cases to ensure user satisfaction.

Requirements

• German language proficiency at C1/C2 level.
• English language proficiency at B2 (upper-intermediate) level.
• Experience in IT Support or non-technical Customer Support.
• High School degree.
• Willingness to work in shifts.

Culture & Benefits

• Hybrid work model in a modern office building.
• Multicultural and multilingual working environment.
• Competitive salary, cafeteria benefits, and medical perks.
• Reimbursable language courses and sports allowances.
• Annual bonus for top performers and yearly salary reviews.