Supplier (Customer) Support Representative - German Language

TL;DR

Supplier (Customer) Support Representative (German): Liaising with clients’ supply chains to obtain regulatory compliance declarations and information from non-responsive suppliers with an accent on verbal and written communication in German and English. Focus on troubleshooting portal inquiries, handling tier 1-2 support tickets, and providing language support across the organization.

Location: Remote from anywhere within Germany, the UK, or the Netherlands

Company

hirify.global is a fast-growing supply chain sustainability management solution serving complex manufacturers and 75% of Fortune 500 companies, headquartered in Amsterdam.

What you will do

• Liaise in writing and verbally with clients’ supply chains to evaluate regulatory compliance needs.
• Answer, screen, and forward incoming calls from suppliers while providing basic information.
• Perform outbound calls to suppliers and engage unresponsive ones to troubleshoot portal issues.
• Handle tier 1 and 2 supplier ticket responses with assistance from senior team members.
• Work with Program Success to achieve high response rates for clients.
• Provide language support including translation of regulatory articles and joining prospect calls.

Requirements

• Great verbal and written communication skills primarily in English and German (fluent Italian or French is an advantage)
• Bachelor’s Degree or higher diploma from a recognized institution.
• Minimum 1-3 years of related work experience.
• Proficiency in MS Office Suite and Google Applications.
• Self-starter with excellent time management and solutions-first attitude.
• Basic to intermediate regulatory knowledge and adaptability in a fast-paced environment.

Culture & Benefits

• Flexible remote working within allowed countries.
• Competitive base salary, corporate bonus, and comprehensive benefits (vary by country).
• Vacation time increasing with tenure, life leave days, and wellness support.
• Professional development days from day one and lifelong learning opportunities.
• Volunteer days, flexible work options, and corporate giving initiatives.
• Commitment to diversity, equity, inclusion with Employee Resource Groups.