Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving consumption growth across large enterprise accounts by ensuring platform adoption and aligning product roadmaps with customer outcomes with an accent on executive relationship management and technical strategy. Focus on leading Executive Business Reviews, designing internal hackathons, and orchestrating cross-functional resources to remove adoption blockers.

Location: London, UK (Hybrid / WFH budget provided)

Salary: £102,500 – £127,500 OTE

Company

hirify.global provides developers with cloud infrastructure and tools, including Next.js and v0, to build and scale AI-native web applications.

What you will do

• Own consumption targets for a portfolio of Enterprise accounts, driving platform usage into new teams and workloads.
• Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform.
• Lead Executive Business Reviews (EBRs) to surface new contacts and align multi-team strategy around the platform.
• Design and deliver internal hackathons and discovery sessions to accelerate engineering adoption at scale.
• Guide organizational transformation by helping customers redesign developer workflows and tooling strategies.
• Orchestrate cross-functional resources including Solutions Engineering, Product, and Support to remove blockers.

Requirements

• Commercial mindset with a proven track record of owning and meeting revenue or consumption targets.
• Technical confidence in modern frontend architecture, CI/CD pipelines, and AI-native development.
• Experience navigating complex, multi-stakeholder enterprise environments over long-term cycles.
• Expertise in running executive engagement programs (EBRs) that go beyond slide decks.
• Disciplined approach to portfolio management with a proactive engagement cadence.

Culture & Benefits

• Competitive compensation package including equity.
• Inclusive healthcare package.
• Professional growth through mentorship and industry events.
• Flexible time off policy.
• Provision of necessary gear and a WFH budget for home office setup.