Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS): Driving product adoption, value realization, and retention across complex customer portfolios with an accent on telemetry-driven insights, proactive risk mitigation, and cross-functional execution. Focus on territory planning, onboarding enablement, relationship development, renewals, expansion opportunities, and scaling repeatable success plays.

Location: Remote (Germany)

Company

Global standard for process intelligence and automation trusted by over 10,000 organizations across 90 countries, including Amazon, Coca-Cola, and Microsoft.

What you will do

• Co-create success plans, deliver telemetry-driven insights on adoption and growth opportunities.
• Lead onboarding, training, check-ins, and issue resolution for strategic customers.
• Build trusted relationships with stakeholders, nurture champions, and drive advocacy.
• Track usage and health, evolve success plans, resolve escalations, and ensure value realization.
• Support renewals with data-driven strategies, identify expansion, and manage modernization.
• Mentor peers, contribute to success frameworks, and scale best practices.

Requirements

• Bachelor’s degree or equivalent
• 5-8 years in Customer Success, Account Management, or customer-facing roles in SaaS/technology
• Experience with Salesforce

Nice to have

• Experience with a Customer Success Management platform

Culture & Benefits

• Hybrid working model with flexibility, at-home and in-office collaboration.
• Global perks including flexible PTO, wellness programs, paid parental leave.
• Peer recognition, invention assistance, community impact, intercultural learning.
• Learning tools and global community support.