Student Success Officer (Education)

TL;DR

Student Success Officer (Education): Providing day-to-day advice and support regarding learning experiences for students with an accent on assessment tracking and attendance monitoring. Focus on resolving student queries, coordinating with academic and finance departments, and ensuring adherence to college policies.

Location: Remote (Must be aligned with UK timings and possess Right to Work verification)

Company

hirify.global is an educational institution providing academic support and guidance to students.

What you will do

• Provide daily advice and support to approximately 250 students within a HUB.
• Track assessment submissions and monitor student attendance at teaching sessions.
• Resolve student queries within 48 hours according to approved college policies.
• Liaise with Academic Support and Student Finance Officers to determine appropriate student assistance.
• Record all issues and track response times using the CRM system.
• Manage incoming calls via 3CX and invigilate English tests as scheduled.

Requirements

• Availability to work UK shifts (9am-6pm / 10am-7pm) and Saturdays.
• Valid Right to Work verification for the UK.
• Ability to communicate with students in a professional and formal manner.
• Ability to handle high-volume queries with courtesy and urgency.
• Willingness to undergo pre-employment criminal records checks and provide references.

Culture & Benefits

• Equal opportunity employer valuing diversity and inclusion.
• Collaborative work environment involving cross-functional coordination with Finance and Academic teams.
• Structured shift-based rota including weekend work.