Freelance Community Manager

TL;DR

Freelance Community Manager (Social Media): Respond to questions and comments across clients’ branded social channels during established hours, assist with real-time content scheduling and publishing per content calendar. Focus on maintaining brand voice, adhering to escalation processes for issues, sourcing influencers for campaigns, and identifying trends for reports and strategy.

Company

Social media management agency supporting clients with community engagement and branded channels.

What you will do

• Respond to questions and comments on clients’ social channels during community management hours, ensuring brand voice and high responsiveness.
• Follow escalation processes to flag issues and crises to internal and external teams.
• Assist with scheduling and real-time publishing of content according to client calendars.
• Source influencers and brand advocates for client campaign partnerships.
• Identify trends and community insights for monthly reports and future strategy.

Requirements

• Available for weekend, nights, holiday shifts, and occasional weekday coverage.
• Strong written communication skills.
• Interest in social media with up to 2 years of relevant experience preferred.
• Experience with community management tools like Sprinklr, Sprout Social, Khoros, Social Studio preferred.
• Service-oriented mindset with passion for bringing brands to life on social media.

Nice to have

• Directly manage clients' community needs in absence of full-time Social Media Manager.
• Proficiency in Spanish.

Culture & Benefits

• Work closely with full-time team as extension of client teams.
• Flexible freelance role representing clients as eyes, ears, and voices on social media.
• Opportunity to learn social media management ins and outs.