Managing Director, Web & Brand (Digital Agency)

TL;DR

Managing Director, Web & Brand (Digital Agency): Driving profitable growth through client retention, expansion, and delivery excellence across the Web & Brand portfolio with an accent on executive client leadership, revenue growth, and operational scaling. Focus on building high-performing teams, optimizing financial performance, and ensuring exceptional client outcomes in complex, multi-disciplinary engagements.

Location: Office in Boston, MA or remote from one of these US states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA

Company

Boston-based integrated digital marketing agency partnering with startups, public companies, and non-profits using data-driven strategy and creative to unlock client potential.

What you will do

• Serve as executive sponsor for priority and enterprise accounts, building senior stakeholder relationships and leading conversations on business outcomes.
• Drive revenue growth through account expansion, upsell, cross-sell, and new business development including pitches and RFPs.
• Ensure delivery excellence by setting standards, intervening in underperforming engagements, and partnering with Account, PM, Strategy, Design, and Development teams.
• Own financial performance including P&L, pricing, forecasting, resourcing, and operational efficiencies using tools like Apollo and ClickUp.
• Scale organizational structure, establish accountability, and lead team development for Account Management and cross-functional improvements.
• Coach senior leaders to enhance commercial thinking, decision-making, and collaboration.

Requirements

• 15+ years in digital agency or client services, leading and growing large complex client portfolios
• Proven track record growing multi-million dollar accounts or business units
• Experience leading cross-functional teams (Account, PM, Strategy, Design, Development)
• Strong commercial and financial acumen including P&L management, forecasting, resourcing
• Ability to handle strategy, execution, executive dialogue, and delivery oversight
• Experience with modern web platforms such as Shopify, WordPress, Drupal preferred

Culture & Benefits

• Remote workplace option from specified US states or Boston office.
• Generous PTO increasing yearly, 12 company holidays, Summer Fridays.
• 401K with 4% employer match after one year, life insurance, short-term disability.
• Competitive healthcare with 80% employer coverage for medical/dental, 100% vision, FSA option.
• Commuter benefits, continuing education via webinars, cohort learning, conferences.