Director, Marketplace Operations & Growth (RV Home)

TL;DR

Director, Marketplace Operations & Growth (RV Home Energy): Own and scale core functions driving customer acquisition, conversion, and business performance for the Energy sector with an accent on marketplace funnel optimization, P&L impact, and operational efficiency. Focus on driving process modernization, technology transformation leveraging AI and automation, and leading multi-functional teams across sales, compliance, and customer quality.

Hybrid schedule required: based in South Charlotte, NC Headquarters (Monday-Thursday onsite, Friday remote)

Total Cash Compensation: $140,000 - $180,000 per year, plus equity grant eligible

Company

Global portfolio of high-growth companies delivering seamless digital experiences for consumers and helping Fortune 100 clients solve large-scale digital growth challenges.

What you will do

• Own end-to-end marketplace performance including lead flow, customer satisfaction, conversion rates, revenue, and cost efficiency.
• Partner with Marketing to optimize acquisition strategy, lead quality, and funnel conversion.
• Drive P&L outcomes across sales, customer lifecycle, and compliance teams using data and experimentation.
• Lead strategies to elevate customer experience, service delivery, and operational performance across Sales Centers, Customer Quality, Compliance, and Shared Services.
• Drive process modernization and technology transformation with automation, AI, and workflow systems.
• Establish KPIs, dashboards, compliance controls, and workforce management; build and lead a team of 3-4.

Requirements

• Hybrid work in South Charlotte, NC required (Mon-Thu onsite)
• Hands-on, data-driven leader experienced in scaling teams, systems, and performance.
• Strong analytical mindset with experience driving P&L outcomes across sales, customer lifecycle, and compliance.
• Proven operator leading large, multi-functional teams in customer experience, contact centers, or shared services.
• Experience in process modernization, technological transformation, workforce management, forecasting, and KPI development.
• People-first leader and strategic communicator comfortable in fast-changing, high-growth environments.

Culture & Benefits

• Health, dental, vision, life, short/long-term disability insurance, Flexible Spending Accounts.
• 401(k) with match, Employee Assistance Program, Paid Parental Bonding, Holiday Pay.
• Flexible PTO: 20 days/year increasing to 25 after 5 years.
• Diverse, inclusive teams with core values focused on merit-based employment and reasonable accommodations.