Enterprise Client Partner (Customer Success)

TL;DR

Enterprise Client Partner (Customer Success): Manage post-sales activities for enterprise pharmacy customers with an accent on relationship-building, complex integrations, onboarding, and driving adoption. Focus on conducting health checks, aligning business strategies with C-suite, and reducing churn through regular reviews and escalations.

Location: Hybrid from Redwood City, CA with 10% travel for client conferences.

Salary: $130,000 base plus commission

Company

Fast-growing healthtech startup simplifying healthcare access through a technology-first pharmacy platform.

What you will do

• Manage post-sales for enterprise customers via relationship-building, planning, and execution.
• Handle complex integrations and develop key relationships with customer subteams.
• Build trusted advisor status with C-suite to align goals and success metrics.
• Collaborate with Account Executives on joint success plans and regular health checks.
• Act as voice of the customer, track enhancements, handle escalations, and improve engagement processes.

Requirements

• 5+ years in Enterprise Customer Success Management
• 3+ years in industry or related company experience
• Excellent project management and organizational skills in high-pressure environments.
• Ability to prioritize, problem-solve, and take initiative in fast-paced settings.
• Bachelor’s degree.

Culture & Benefits

• Collaborative, high-impact environment with compassionate colleagues.
• Accelerated career growth and direct executive access.
• Medical, Dental, Vision, 401K package.
• Generous vacation: 15 days first year, increasing to 20; 11 paid holidays.
• Work from HQ in downtown Redwood City.