Senior Account Manager, Client Services

TL;DR

Senior Account Manager, Client Services (Digital Marketing): Act as primary client contact managing and growing relationships for B2B, B2C, and D2C clients with an accent on implementing digital marketing programs across SEM, Facebook, SEO, social media, and web analytics. Focus on developing account strategies, ensuring KPI performance, managing budgets and timelines, and driving revenue growth through strategic counsel and analysis.

Location: Remote in AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA or office in Boston (must be in one of these US states)

Company

Boston-based integrated digital marketing agency partnering with startups, public companies, and non-profits using data-driven strategy and creative to help organizations achieve ambitious goals.

What you will do

• Act as client-facing consultant to identify, develop, and execute digital marketing campaigns for enterprise clients.
• Serve as primary point of contact, managing communications, account activities, and strategy development for 80%+ of accounts.
• Lead multiple accounts, provide strategic counsel, mentor juniors, and ensure client success through KPI tracking and analysis.
• Manage project timelines, budgets, deliverables, financial health, and stakeholder relationships.
• Review account performance with leadership, identify growth opportunities, and support new business pitches.
• Stay current on industry trends and foster agency culture through team participation.

Requirements

• Minimum 5-7 years in marketing account management at an agency
• Strong knowledge of digital tactics: SEO, PPC, social media, email, content marketing
• Excellent communication and relationship-building skills
• Ability to manage multiple projects, meet deadlines, use project management tools
• Proven revenue growth and long-term client relationships
• "Lean in" personality to deeply learn client business

Culture & Benefits

• Remote workplace or Boston office option (specific US states only)
• Generous PTO increasing yearly, 12 holidays, Summer Fridays
• 401K with 4% match after one year, financial literacy services
• Healthcare with 80% employer coverage for medical/dental, 100% vision; life/short-term disability insurance
• Commuter benefits, continuing education via webinars, courses, conference funding