Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing end-to-end customer accounts for an AI communication platform with an accent on technical onboarding and API integrations. Focus on guiding customers through AI agent setup, troubleshooting technical workflows, and proactively monitoring account health.

Location: Remote in Latin America (Buenos Aires, Argentina strongly preferred). EST hours and full English fluency required.

Company

hirify.global is a fast-growing AI communication platform helping large US staffing and workforce companies replace manual workflows with intelligent AI agents.

What you will do

• Own a portfolio of assigned customer accounts end-to-end from onboarding to maintenance.
• Lead daily Zoom calls including training, troubleshooting, and account check-ins.
• Guide customers on AI agent setup, campaign logic, and workflow design.
• Coordinate with Deployment Engineers to resolve deep technical implementation issues.
• Proactively monitor customer usage to identify and resolve issues before they escalate.
• Identify expansion opportunities within the assigned portfolio.

Requirements

• STEM degree (Engineering, Computer Science, Mathematics) OR proven experience working with APIs, webhooks, and integrations in a SaaS environment.
• Must be based in Latin America.
• Full English fluency (written and spoken) for daily Zoom communication.
• Ability to work EST hours.
• Proven experience running onboarding and implementation calls for technical products.
• Strong ownership mindset and ability to troubleshoot technical issues before escalation.

Culture & Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses.
• WeWork membership.
• Fast-paced, bootstrapped environment scaling rapidly.