Operations & Customer Service Virtual Assistant (E-commerce)

TL;DR

Operations & Customer Service Virtual Assistant (E-commerce): Managing online customer enquiries and operational tasks for a collectible coins and precious metals trade with an accent on customer support, order coordination, and general administration. Focus on resolving routine complaints, preparing logistics documentation, and optimizing e-commerce workflows.

Location: Must be based in the Philippines

Salary: $1,200 AUD - $1,500 AUD / Monthly

Company

hirify.global helps Australian companies hire top remote talent in the Philippines through an Employer of Record (EOR) arrangement.

What you will do

• Manage professional online customer service enquiries and resolve routine complaints.
• Track issued refunds and maintain accurate records.
• Prepare labels, pick lists, and data for the packaging team.
• Assist with inbox management and general operational administration.
• Support e-commerce workflows, including invoices, shipments, listings, and order reconciliation.
• Utilize AI-assisted workflows and assist with basic bookkeeping.

Requirements

• Must be based in the Philippines.
• Near-perfect written and spoken English.
• Ability to work 09:00 AM - 05:00 PM AEST.
• Basic competency with Excel and Google Sheets, including formulas and macros/VBA.
• Strong attention to detail and ability to work independently via daily checklists.
• Confidence in learning new technical systems quickly.

Nice to have

• Prior experience in customer service, e-commerce, retail, or admin support.
• Familiarity with eBay seller workflows and Notion.
• Practical familiarity with AI tools and AI-assisted workflows.
• Experience with shipping, fulfilment, or postal administration.

Culture & Benefits

• 100% remote work from home.
• Employment via an Employer of Record (EOR) service.
• Structured workflows and clear operational guidelines.
• Regular team alignment through weekly or fortnightly Zoom meetings.