Medical Virtual Assistant (Healthcare)

TL;DR

Medical Virtual Assistant (Healthcare): Managing the capture, organization, and routing of medical records and invoices for a healthcare data organization with an accent on document accuracy and workflow efficiency. Focus on monitoring digital channels, maintaining structured tracking systems, and ensuring seamless document flow across internal platforms.

Location: Remote (Must be based in Mexico, Colombia, Argentina, or the Philippines). Working hours: 9:00 AM – 5:00 PM CST.

Company

A growing organization in the healthcare and medical data space focusing on AI-enabled workflow enhancements and medical records retrieval.

What you will do

• Monitor email inboxes, fax dashboards, and provider portals to promptly capture incoming medical records and invoices.
• Manage structured tracking sheets and maintain a consistent monitoring cadence to prevent document gaps.
• Categorize and route documents into internal proprietary systems with high attention to accuracy and formatting.
• Coordinate with internal teams to flag missing documentation or unresponsive providers and provide timely updates.

Requirements

• Nursing background.
• Technical proficiency navigating portals, PDFs, secure websites, and fax dashboards.
• Experience managing structured, repetitive workflows with high attention to detail.
• Ability to work US time zone coverage (9:00 AM – 5:00 PM CST).
• Clear written communication skills for documentation and escalations.

Nice to have

• Experience with medical records retrieval platforms such as Datavant, ChartSwap, MRO, CIOX, Verisma, or Sharecare.
• Background in document-heavy roles such as document processor or ROI specialist.
• Familiarity with provider-specific medical portals.

Culture & Benefits

• Fully remote work environment.
• Competitive salary based on experience and skills.
• HMO coverage for Philippines-based talent after 3 months of employment.
• Direct mentorship and guidance from international industry experts.
• Generous PTO and recognition incentives for maintaining high CRM hygiene.

Hiring process

• Initial screening and skills assessment.
• Top-grading interview and client interview.
• Job offer and client onboarding.