Patient Service Representative Coordinator (Medical Devices)

TL;DR

Patient Service Representative Coordinator (Medical Devices): Coordinating PSR recruiting, training, and contract management for cardiac management solutions with an accent on relationship building and project coordination. Focus on driving quality improvement, managing training materials, and ensuring timely patient fittings.

Location: Must be based in the US (Hybrid in Pittsburgh, PA or Remote on the West Coast)

Salary: $23.90 – $35.80 per hour

Company

Global medical device company specializing in innovative technologies for cardiopulmonary and respiratory conditions to improve patient outcomes.

What you will do

• Coordinate PSR recruiting, including contract additions and terminations across the country.
• Build and maintain sustainable relationships with internal and external stakeholders through open communication.
• Lead and facilitate country-wide PSR projects, creating agendas and preparing discussion materials.
• Develop and deliver training materials, memos, and communications for comprehensive PSR training.
• Manage the SharePoint knowledge base for Customer Support and PSRC teams.
• Analyze metric data to ensure quality and timely patient fittings and follow-up visits.

Requirements

• Must be based in the US (Hybrid Pittsburgh or Remote West Coast).
• 2-3 years of customer service experience.
• Experience in developing, implementing, and delivering training curriculum.
• Proficiency in Microsoft Office Suite.
• Bachelor's or Associate's degree in Business, Nursing, or a related field preferred.

Nice to have

• Project management experience.
• Experience with SharePoint knowledge base management.

Culture & Benefits

• Mission-driven culture focused on saving lives and improving patient outcomes.
• Fast-growing global environment operating in more than 140 countries.
• Culture that values innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans provided.