Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving adoption and usage of Enterprise solutions to integrate hirify.global into customers' daily workflows with an accent on onboarding, value delivery, and Net Revenue Retention. Focus on managing mid-to-large cap accounts, identifying expansion opportunities, and collaborating with product teams to improve the Enterprise offering.

Location: Hybrid (Toronto, Canada) - 3 days a week in the downtown office

Salary: $78,000 – $105,000 CAD

Company

hirify.global is an engagement tool that transforms presentations into real-time conversations to enhance participation and productivity.

What you will do

• Drive adoption and usage of Enterprise solutions to ensure hirify.global becomes a core part of customers' daily work.
• Develop onboarding and training strategies for C-level stakeholders and key influencers.
• Maximize Net Revenue Retention (NRR) by continuously delivering value and uncovering expansion opportunities.
• Collaborate with Relationship Managers to support customer success and long-term growth.
• Act as a bridge between sales and product teams to voice customer needs and improve the Enterprise offering.

Requirements

• 2-3 years of experience as a Customer Success Manager or in account management within the SaaS industry.
• Must be based in Toronto to work in the office 3 days a week.
• Proven experience managing a portfolio of 30-50 mid to large cap companies.
• Strong presentation and stakeholder management skills.
• Data-driven approach with the ability to prioritize tasks and coordinate internal resources.

Culture & Benefits

• Non-commission based salary model emphasizing teamwork and collective success.
• Access to a leadership program and external personal coaching.
• Competitive benefits package including pension contributions.
• Inclusive work environment focused on work-life balance and diversity.