Strategic Account Manager (Golf)

TL;DR

Strategic Account Manager (Golf): Managing a portfolio of golf course customers to drive product adoption and revenue growth with an accent on consultative selling and customer success. Focus on building long-term relationships, addressing churn risks, and ensuring high customer satisfaction across North America.

Location: Must be based in Canada (Montreal preferred, remote within Canada open).

Salary: $95,000–$105,000 CAD (including variable component).

Company

A global cloud commerce platform powering retail, hospitality, and golf businesses with unified online and physical operations.

What you will do

• Proactively manage a portfolio of golf course clients to drive product usage and upsell modules.
• Define success criteria with customers and ensure effective software utilization.
• Act as a point of escalation for large customers to resolve issues and improve experience.
• Identify opportunities for marketing case studies and reference accounts.
• Perform regular reporting on portfolio health and maintain high CSAT/NPS scores.
• Collaborate with internal teams to improve account management processes and product feedback.

Requirements

• Bilingual in English and French (spoken and written) is strongly preferred.
• Must be based in Canada.
• Experience managing an extended and complete sales cycle.
• Strong background in customer success and maintaining SLAs.
• Deep understanding of and passion for the golf industry.
• Consultative, analytical, and solutions-oriented mindset.

Culture & Benefits

• Flexible work environment and remote work policies.
• Equity options and pension plan contributions.
• Health and wellness credit.
• Enhanced parental leave and flexible paid time off.
• Training opportunities for career growth.
• Inclusive culture with employee-led networks and interest groups.