Merchant Success Manager (Ecommerce)

TL;DR

Merchant Success Manager (Ecommerce): Driving value and growth for merchants using AI-powered product suites with an accent on relationship management and data-driven optimization. Focus on maximizing client ROI, optimizing campaigns, and advocating for client needs internally.

Location: On-site in Calgary, Alberta, Canada

Salary: $74,500 - $97,000

Company

hirify.global is a global ecommerce leader utilizing an AI Brain to unlock real-time relevance and connect customers with products in the moment that matters most.

What you will do

• Manage a portfolio of clients as the primary point of contact and trusted partner.
• Develop strategic plans to increase account engagement and revenue through upsell and cross-sell opportunities.
• Utilize AI-powered tools and analytics to gain insights and optimize campaign performance.
• Collaborate with product, engineering, and marketing teams to advocate for client needs.
• Track and report on key success metrics, including ROI and conversion rates.

Requirements

• Must be based in Calgary, Alberta, Canada (on-site minimum 4 days per week).
• Experience in client-centric relationship management and empathetic communication.
• Ability to apply first-principles thinking to solve complex business challenges.
• Tech-savviness and enthusiasm for leveraging AI to enhance customer experiences.
• Strong cross-functional communication skills to translate technical data into actionable advice.

Culture & Benefits

• Equity grants for every employee.
• Daily catered lunch and healthy snacks provided in the office.
• Company-funded gym membership.
• Generous leave policy, including bonus annual leave and sabbatical options.
• Exposure to a hyper-growth environment with a global team.