Senior Customer Success Manager (Insurtech)

TL;DR

Senior Customer Success Manager (Insurtech): Building and enhancing positive relationships with existing customers to drive product success and adoption with an accent on relationship management and churn prevention. Focus on conducting business reviews, collaborating with internal product teams, and managing medium-complexity enhancements.

Location: Remote (Canada)

Salary: $70,000 - $137,000

Company

hirify.global is a leading cloud-native software provider for the Property & Casualty insurance market, offering highly configurable and analytical insurance software.

What you will do

• Manage and grow customer relationships as the primary point of contact for Medium to Large Commercial Carriers.
• Act as a liaison and advocate between customers and internal product, sales, and support teams.
• Conduct regular business reviews to ensure alignment between strategic objectives and product services.
• Monitor customer KPIs and usage patterns to proactively identify and mitigate churn risk.
• Facilitate end-to-end management of medium-complexity enhancements and draft Statements of Work.
• Collaborate with Sales to execute retention strategies and uncover upselling or cross-selling opportunities.

Requirements

• 3+ years of experience in a customer success role within SaaS or the insurance industry.
• 1+ year of experience managing national accounts or multiple partners.
• Must be based in Canada.
• Strong written and oral English communication skills are required.
• Advanced proficiency with MS Office (Word, Excel, PowerPoint).

Nice to have

• Experience with CRM or Customer Success Management tools.
• Technical aptitude and familiarity with APIs, cloud platforms, and SaaS architectures.
• Strong understanding of the software development and deployment lifecycle (SDLC).

Culture & Benefits

• Flex First Workforce approach supporting fully remote work.
• Open PTO Policy for maximum flexibility and recharge time.
• Comprehensive health coverage and employer-matched retirement savings starting on day one.
• Award-winning onboarding program and a strong culture of internal promotion.
• Mentorship program and full access to LinkedIn Learning and Kaplan.
• Discounted tuition through partnership with the University of Arizona Global Campus.