Account Manager (Payments)

TL;DR

Account Manager (Payments): Managing a portfolio of SMB customers to drive payments adoption and expansion with an accent on upselling and cross-selling hirify.global products. Focus on increasing gross payment volume and optimizing customer lifetime value through consultative engagement.

Location: Remote (Must be based in the US; specifically mentioned in accordance with the Colorado Equal Pay for Equal Work Act)

Salary: $70,000 - $80,000 per year (Base) + Commission (On-target $37,500)

Company

hirify.global is a fast-growing global software company providing inventory management solutions to empower product sellers worldwide.

What you will do

• Manage a portfolio of SMB customers, focusing on payments adoption, expansion, and cross-sell opportunities.
• Drive increased gross payment volume and overall customer lifetime value.
• Partner with the Customer Success team to resolve payment-related questions and optimization needs.
• Conduct scaled business reviews and health check-ins to optimize hirify.global Payments usage.
• Support the Acquisition team with product and commercial expertise on payment-specific calls.
• Collaborate with product, engineering, and onboarding teams to improve customer experience and provide feedback.

Requirements

• Demonstrated success in account management, customer success, or sales within a B2B SaaS environment.
• Experience managing high-volume SMB customer portfolios.
• Proven ability to meet or exceed revenue, expansion, or retention goals.
• Strong communication skills to explain payments concepts to non-technical customers.
• Consultative, customer-first mindset with solid commercial acumen.
• Ability to work independently in a fast-paced, collaborative team environment.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401K company patch program.
• Flexible PTO policy for recharging.
• Companywide Global Wellness Day dedicated to wellbeing.
• Inclusive team culture with frequent company-sponsored events.