Strategy and Operations Lead (EdTech)

TL;DR

Strategy and Operations Lead (EdTech): Driving high-priority initiatives for the Tutor business with an accent on tutor community engagement, growth opportunities, and AI-enabled quality systems. Focus on translating user insights into scalable operational playbooks and building safety mechanisms to ensure high-quality tutoring at scale.

Location: Remote (Global), must have significant hours overlap with one of the Americas time zones

Salary: $102,000 - $150,000 USD

Company

EdTech company creating a powerful communication network and learning experiences connecting K-12 teachers, children, and families globally.

What you will do

• Build and lead the tutor community through knowledge sharing, feedback loops, and sentiment measurement (e.g., NPS).
• Research, evaluate, and launch new growth initiatives such as homeschool, ESA funding, and test prep.
• Own and improve AI-enabled tutoring quality and safety systems, including session review and flagging tools.
• Partner cross-functionally with Product, Data, and Engineering teams to build scalable tools and workflows.
• Advocate for tutor needs internally to translate insights into actionable business improvements.

Requirements

• 3+ years of experience in a fast-paced, high-ownership environment.
• Proven track record of owning cross-functional projects end-to-end with measurable results.
• Comfortable operating in ambiguity and creating structure where none exists.
• Strong user empathy and ability to build trust directly with users.
• Willingness to have significant hours overlap with one of the Americas time zones.

Culture & Benefits

• Talent-dense environment with teammates from companies like Instagram, Netflix, and Stripe.
• High-autonomy, high-impact role with tremendous growth potential.
• Distributed company culture that hires regardless of location.
• Mission-driven work focused on pioneering the future of education.