Command Center Operations & Governance Specialist (AI)

TL;DR

Command Center Operations & Governance Specialist (AI): Building and evolving the operational backbone for high-intensity GPU cluster infrastructure with an accent on process frameworks, standards, and operational discipline. Focus on designing escalation matrices, managing change governance, and ensuring 24/7 operational continuity at scale.

Location: Hybrid in Kenilworth, NJ. Remote work may be considered for candidates located more than 30 miles from an office. Must be a U.S. person (citizen, lawful permanent resident, refugee, or asylee) to comply with U.S. Government export regulations.

Salary: $109,000 – $145,000

Company

hirify.global is the essential cloud for AI, delivering a platform of technology and tools that enables innovators to build and scale AI breakthroughs.

What you will do

• Govern and maintain all SOPs, MOPs, and EOPs across the Command Center to ensure accuracy and consistency.
• Own the escalation framework, defining paths for incident triage, cross-functional coordination, and leadership notification.
• Lead change management governance to ensure infrastructure changes follow safe, structured processes.
• Develop shift structures, handover protocols, and staffing frameworks for 24/7 operational continuity.
• Manage the incident management lifecycle, including response coordination, RCA facilitation, and corrective action tracking.
• Define and track operational KPIs such as MTTD, MTTR, and uptime, delivering performance reports to leadership.

Requirements

• 5+ years of experience in data center operations or mission-critical infrastructure in a 24/7 environment.
• Proven track record of building and scaling operational frameworks, SOPs, and escalation matrices.
• Strong project and program management skills with the ability to drive cross-functional alignment.
• Excellent written and verbal communication for translating complex requirements into documentation.
• Experience facilitating root cause analysis (RCA) and driving corrective actions to closure.
• Must be a U.S. person for export control compliance.

Nice to have

• Lean, Six Sigma, or other process improvement certifications.
• Experience in hyperscale, cloud, or AI infrastructure environments.
• Background in training program development or operational enablement.
• Familiarity with ITSM or ticketing platforms like Jira or ServiceNow.

Culture & Benefits

• 100% company-paid medical, dental, and vision insurance.
• 401(k) with generous employer match and Employee Stock Purchase Program (ESPP).
• Flexible PTO and paid parental leave.
• Catered daily lunch at office and data center locations.
• Comprehensive mental wellness benefits and family-forming support.